By default, CDP will act on data erasure requests within 30 days of receiving a request, unless some additional urgency is communicated by the client. CDP needs a minimum of 14 days for validating, scheduling, and executing data erasure requests.
The formatting of GDPR/RTBF/CCPA purge requests to Acquia Customer Data Platform should be a .csv text file that contains the CDP CustomerIDs to be purged.
Unless your CDP tenant is using Global Customer Ids, the CDP CustomerIDs is a concatenation of an CDP-assigned SourceSystemID, a underscore, and a source system-assigned SourceCustomerNumber (i.e. record identifier).
Please provide the data in a .csv file similar to the sample below. The file should use double-quotes as a text qualifier.
There should only be CustomerIDs and punctuation (the double quote character around the CustomerIDs, the comma character after the double quoted ID, and the return character after each comma) in the resultant file.
1) Do NOT send the data in Excel worksheets, and please use a text editor (Notepad, Sublime Text, etc) to create the CSV- Excel makes it difficult to get the right formatting. If you want to password protect the data, please add the .csv to a password protected .zip or .gz file and send us the decrypting password along with the file.
2) Read the full Privacy API guideline document here (https://docs.acquia.com/customer-data-platform/regulation-compliance/privacy-api/)
Template: Your final CSV should look like this (if you want to download and edit this template, please remove _.txt from the file upon downloading, see the screenshots below for more instructions)
First right click the link above and click "Save Link As"
Then, remove the _.txt on the "Save As" screen.
Your resultant file is a .csv when your download is complete!