Please note: This guide only applies to organization owners of Acquia Campaign Studio (formerly Mautic), and Acquia Customer Data Platform (formerly AgilOne).
Acquia will begin transitioning your Support ticketing process from email to our online user interface in the Acquia Help Center. Here are the steps that organization owners must take to use the ticket portal:
Step 1: Claim account
Acquia has created accounts for Acquia Customer Data Platform and Acquia Campaign Studio organization owners. The organization owner will need to claim their account and define access for other team members. Steps to claim your account:
- Navigate to https://accounts.acquia.com/sign-in
- Click on Forgot username or password?
- Follow the steps to reset your password
- Log into your Acquia Cloud account
- You can further secure your account by setting up two-step authentication
Step 2: Organization owner login
Acquia sets up your organizations when you create an Acquia subscription. Each subscription, including its applications, and each team belongs to one (and only one) organization. A team member may be on teams assigned to any number of organizations.
- Account owner logs into https://cloud.acquia.com
- Click on Manage in the top menu to view your organizations
- The My Organizations page displays an information card for each organization in which you have a role
- Select an organization to progress to the Team Management page
Step 3: Set up a team
- Create a team by clicking on the Teams link in the central menu
- Click Create team
- In the Team name field, enter a descriptive name for the team, and then click Add
- On the newly created Team, click the Assign apps link.
- Select any applications you want to assign to the team, then click Continue.
Step 4: Invite team members
From the Members section of the Organizations > Team management page, you can invite users to be members of a team. You can also invite members on the main Organizations page.
- Ensure the person you want to invite to your team has created an Acquia Cloud user account at https://accounts.acquia.com/sign-up
- On the Organizations > Team management page, under Members, click Add member.