In order to keep Acquia’s platforms and services secure, reliable and up-to-date, Acquia will be deprecating TLS 1.1 to ensure our customers and their end-users are not adversely impacted by end-of-life security protocols.
Q: What is TLS?
TLS stands for Transport Layer Security. It is a protocol that provides privacy and a secure data link between two communicating applications, including browsing applications and the sending and receiving data through API calls.
Q: Why is TLS 1.1 being retired?
TLS is being retired across all Acquia platforms and subscriptions in order to keep your services secure as well as ensure continued uninterrupted access for your end users.
Q: When is TLS 1.1 being retired for the Acquia Customer Data Platform (formerly AgileOne)?
TLS 1.1 is being retired on August 31 2020 for Acquia CDP.
Q: When is TLS 1.1 being retired for all Acquia subscriptions and applications across Acquia's Drupal Cloud platform?
TLS 1.1 will be replaced by TLS 1.2 in stages over the course of September.
Q: What will happen if I don’t take any action?
Web events associated with your end-users (visitors to your application) using browsers that do not support TLS 1.2 will not be successfully sent to Acquia Customer Data Platform (CDP) webtag/tracker.
Q: What action should I take?
In order to ensure uninterrupted service ensure that your HTTPS/REST client/libraries support TLS 1.2 or higher.
Q: Is there anything else I should do?
You may want to utilize commercially available traffic and log analytics services to review the most common browsers utilized by your end-users to identify the potential impact of this update. Acquia recommends that you notify your end-users to let them know that support for older browsers will be discontinued.
Q: What should I do if I have more questions or concerns?
If you have any questions or need assistance enabling this feature, please reach out to the Acquia Support Team by logging in to accounts.acquia.com and visiting the Acquia Help Center.