Transfer Ownership of an Organization

Issue

I am the Owner and I would like to transfer the ownership of the Organization to another team member.

Resolution

As an Owner, you can transfer the ownership of an organization to one of the organization’s Administrators. If the user is not an Administrator, then the first step is to make the user an Administrator.

Complete the following steps to transfer the Ownership:

1. Sign in to Acquia Cloud as a user with the Owner role.
2. In the top menu, click Manage.
3. On the Organizations page, select your organization.
4. Click the Transfer ownership icon.
5. In the New owner list, click the Administrator you want to be the new organization Owner.
6. Click Continue.

If the current Owner has left the organization without first transferring ownership of the organization and its applications to another user account, complete the following steps to transfer ownership to another user account:

Acquia Cloud Enterprise and Acquia Cloud Site Factory subscriptions: Contact Acquia Support. For security purposes, Acquia Support won’t transfer ownership of an account without the approval of your Account Manager.

All other subscription types: A user account assigned to the Administrator role must contact Acquia Support. For security purposes, Acquia Support will work with existing members of your team to determine if the request is legitimate. To transfer a subscription paid for by credit card, the new owner must have a valid credit card associated with their Acquia Cloud account. For information about how to update the credit card for an account, see My credit card information changed. How do I change my billing information?