Note: Due to Drupal.org's recent announcement that Drupal 7.x end of life has been extended to November 2022, Acquia is in the process of reviewing the scope of coverage for our Drupal 7 extended support policy to ensure we can reasonably meet any stated commitments through 2025. We will provide updates to the following policy once that evaluation is complete.
Who is eligible for D7 Extended Support?
Customers running a Drupal 7.x application on Acquia Cloud will continue to be supported as long as Drupal 7.x is supported on the Acquia Cloud platform. This extended support will run until 2025, three years past Drupal.org's end-of-life deadline of November 2022.
Will diagnostic support continue to be available on Acquia Cloud?
Acquia Support will provide diagnostic support for Drupal 7.x to customers with Drupal 7.x applications for as long as Drupal 7.x is compatible with the Acquia Cloud platform. For specifics on the scope of coverage see the Support Users Guide.
Is there an extra cost to receiving Diagnostic Support for Drupal 7 after Drupal.org’s End-Of-Life date?
There will be no premiums, special subscriptions, or special offers required for customers to receive Drupal 7.x diagnostic support. Diagnostic Support will be provided to all customers who are running a version of Drupal supported on and compatible with Acquia Cloud.
Customers will be responsible for maintaining forward compatibility of custom modules and infrequently used contributed modules if changes to those modules are required to maintain compatibility with Drupal 7 itself or with Acquia’s platform. Further details on this will be published when available.
Can Acquia help me migrate from Drupal 7 to Drupal 8?
Custom engagements are available from Professional Services for customers looking for assistance with migrating Drupal 7.x sites to Drupal 8. For additional information please contact your Account Manager.